Frequently Asked Questions
Find the answers to common questions. If you need anything else, please contact us.
Product
Are your products safe to use in the microwave, dishwasher, and oven?
Yes, our pottery is designed for everyday use. All pottery is dishwasher, microwave, and oven safe. For baking it's best to allow items to come to room temperature before placing in a preheated oven.
Are you products safe? Do they contain any lead?
All pottery is cadmium and lead free and safe for everyday use.
Are slight imperfections normal?
Everything is made by hand with raw materials that originate from the ground and slight variations are to be expected and the occasional iron inclusion is normal. We embrace these slight variations as they're what makes our pieces one of a kind.
But if you've received an item you're unhappy with, please contact us.
Do you have old items and patterns available?
In our over 50 years of handcrafting pottery, there have been many patterns and items that have been discontinued. While we don't remake past patterns and products there's always a change we may have what you're looking for. The best thing to do is to send us an email at info@georgetownpottery.com and include a photo of the item you're looking for.
Do you do custom orders?
We occasionally are able to take on custom orders. Please contact us to discuss availability.
Shipping & Returns
When will I receive my order?
Most items are in-stock and will usually ship in 1–3 business days. During the holidays fulfillment can take longer.
If an items is out of stock and needs to be made, you'll be contacted via email.
If you'd like to check the status of an item prior to purchasing please contact us.
What carriers do you use for shipping?
We ship all packages via UPS or USPS Priority and insured.
Do you offer expedited shipping?
Expedited shipping is available upon request. Please contact us.
Not how you pictured it?
All pieces are handmade, and slight variations in size and color are to be expected. However, if you'd like to exchange a new, unused item, the customer is responsible for sending it back unbroken and a full refund for the merchandise price will be issued or applied to another purchase.
I received the wrong item, what do I do?
If you've received the wrong item please contact us. A call tag will be issued to pick up the wrong item and the correct one will be sent as soon as possible.
An item arrived damaged, what do I do?
We do our best to ensure your new pottery arrives safely, but if you have received a broken item, it is very important to save the package that it came in and the packing materials. Contact us and we will send you a replacement.